TERMS & CONDITIONS


Effective Date: January 1st, 2025
LINEAGE LUX
Phone: +1 (917) 640-8195
Email: info@lineagelux.com
Address: New York, NY 10010
Website: https://lineagelux.com

1. Acceptance of Terms

By booking any service with Lineage Lux, you agree to be bound by the terms and conditions outlined below. If you do not agree with any part of these terms, please do not use our services.

2. Reservations & Payment

  • All reservations must be made in advance via phone, email, or our website.

  • A valid credit card is required to secure a booking.

  • Full payment is due before or at the time of service unless otherwise agreed in writing.

  • We accept major credit cards and corporate accounts upon approval.

3. Cancellation & Refund Policy

  • Cancellations must be made at least 24 hours before the scheduled pickup time to avoid charges.

  • Cancellations made less than 24 hours in advance will be subject to a 100% cancellation fee.

  • No-shows will be charged the full amount of the reservation.

  • Refunds (if applicable) will be processed within 5–7 business days.

4. Wait Time Policy

  • For airport pickups, a 45-minute grace period is granted after the flight lands.

  • For all other pickups, a 15-minute grace period is included.

  • Additional wait time will be charged in 15-minute increments based on the vehicle’s hourly rate.

5. Luggage

  • Each passenger is allowed a reasonable amount of luggage.

  • If you have oversized luggage or special equipment, please notify us in advance.

  • We are not responsible for lost or damaged personal items left in the vehicle.

6. Conduct

  • No smoking, vaping, or illegal drug use is permitted in any vehicle.

  • Alcohol consumption is only allowed in stretch limousines and Sprinter vans, and only for passengers 21+.

  • The client assumes full responsibility for any damage caused to the vehicle by themselves or their party.

7. Liability

  • Lineage Lux is not liable for delays caused by circumstances beyond our control (weather, traffic, road closures, mechanical issues).

  • In the unlikely event of a breakdown or vehicle substitution, we will make every effort to provide a replacement vehicle or a full/partial refund.

  • We are not responsible for missed flights, meetings, or events due to late pickups resulting from uncontrollable delays.

8. Vehicle Substitution

  • Lineage Lux reserves the right to substitute a vehicle of equal or greater value if the originally reserved vehicle is unavailable due to unforeseen circumstances.

9. Privacy Policy

  • We value your privacy. Personal information provided during the booking process will only be used for service-related communications and will never be sold or shared with third parties.

10. Modification of Terms

Lineage Lux reserves the right to change or update these Terms & Conditions at any time. Any changes will be posted on our website and will take effect immediately unless otherwise noted.

11. Contact Information

For questions regarding these Terms & Conditions, please contact us at:
📞 Phone: +1 (917) 640-8195
📧 Email: info@lineagelux.com
📍 Address: New York, NY 10010
🌐 Website: https://lineagelux.com